Contact the Kachingo Support Team

Who you'll be speaking to

Kachingo is operated under an AG Communications Limited licence from the UK Gambling Commission, so the people answering your message work to United Kingdom standards on account handling, verification and complaints. That matters most when your question involves money or documents — the team follows a set procedure rather than improvising, and they will tell you which stage your request has reached.

Channels available to players

Email support is the main written channel and the one to use for anything that needs an attachment: identity documents, proof of address, screenshots of a payment, or a full account history. A self-service FAQ covers the questions that come up most often — registration, deposit methods, how the 35x wagering on the welcome deposit match is calculated, and what happens to bonus spins once they're credited. It is worth a look first, because a good half of enquiries are answered there in seconds.

The contact form on this page reaches the same team. Support is provided in English, and several other languages are covered as well.

What to expect after you write

Give us your registered account name, the date and rough time of anything that went wrong, and the payment method involved. With those details in hand a reply usually goes out the same day.

Verification is the one step that sets its own pace: standard United Kingdom checks on identity and address are processed within roughly 24 to 72 hours before a first withdrawal is released. Chasing it does not make it faster, but do write if you have heard nothing after three days.

Players who want deposit limits, loss limits, a time-out or self-exclusion can ask through the same channels, and the request is actioned without debate.