Terms and Conditions
These terms form the agreement between you and Kachingo each time you register, deposit, or place a wager. Registering an account confirms that you accept them in full.
Revised 22 January 2026
Licensing and who may play
Kachingo holds UK Gambling Commission licence 039483-R-319409-018 and accepts customers resident in the United Kingdom who are 18 years of age or older. Gambling by anyone under 18 is a criminal offence and all stakes from an underage account are void, with deposits refunded and winnings forfeited.
One account per person, per household, per shared device, and per payment instrument. Duplicate accounts are closed on discovery, the balance on the oldest verified account is preserved, and bonus proceeds credited to duplicates are removed.
Registered on GAMSTOP or previously self-excluded from Kachingo? Your application will be declined. Attempting to circumvent an exclusion using alternative details is a breach of these terms and of the exclusion itself.
You are responsible for the accuracy of the details you supply and for keeping your password confidential. Wagers placed from a correctly authenticated session are treated as yours.
Deposits, withdrawals, and dormancy
Player funds are held in a separate account from operating money. Kachingo's protection of customer funds is rated 'medium' under the Gambling Commission's classification, meaning segregation is in place but funds are not held in trust and are not guaranteed in the event of insolvency.
Withdrawals return to the payment method used to deposit wherever the provider permits it. Verification must be complete before a first cashout; once it is, requests are processed within 24 hours and the receiving provider adds its own clearing time.
Pending withdrawals can be reversed back into your balance for the first eight hours only, a deliberate limit that stops a cashout decision being undone days later. After that window the payment is irrevocable.
An account with no login for twelve consecutive months is treated as dormant. We contact you at your registered address, and if there is no response an administration fee of £2.50 per month is applied against any remaining balance until the balance reaches zero or you reactivate.
Bonuses and promotional credit
Each promotion carries its own qualifying deposit, wagering multiplier, maximum-stake ceiling, eligible-game list, and expiry date, published on the offer page. Where a specific rule conflicts with this general section, the specific rule governs that promotion.
Bonus funds are wagered after cash unless the offer states otherwise. Slots typically contribute 100 per cent of a wager towards a requirement while table games and live dealer titles contribute far less or nothing at all; the contribution table sits alongside each offer.
Breaching a maximum-stake condition while a wagering requirement is live voids the bonus and any winnings derived from it. Cash deposits are unaffected and remain withdrawable.
Kachingo may withdraw eligibility for promotions from an account that shows low-risk betting patterns, coordinated play across accounts, or stake sequencing designed purely to clear a requirement. Verified cash balances are never confiscated on these grounds.
Errors, availability, and game outcomes
Game results are produced by random number generators independently tested by accredited laboratories. Where a displayed result conflicts with the server log, the server log is definitive and settlement follows it.
Rounds interrupted by a dropped connection resume from the last recorded state when you reopen the game. Should a malfunction occur, affected rounds and any associated payouts are void; this is standard across the industry and applies to both player and operator.
Access may be suspended for scheduled maintenance, security investigation, or a supplier outage. Kachingo is not liable for consequential loss arising from unavailability, though genuine service failures are addressed through the complaints route below.
Obvious pricing or configuration errors — a paytable published at the wrong multiple, for instance — do not create an entitlement. Affected wagers are settled at the corrected value and we notify you when this happens.
Complaints, governing law, and amendments
Raise a complaint with Kachingo support first. We acknowledge within 24 hours and aim to resolve within eight weeks, keeping a written record of each stage as our licence requires.
If the matter is unresolved after eight weeks or you receive a deadlock letter, you may escalate free of charge to our approved alternative dispute resolution provider, whose decision binds Kachingo. The ADR route does not affect your statutory rights.
These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. Should a clause be held unenforceable, the remainder continues in force.
We may amend these terms for regulatory, security, or operational reasons. Material changes are notified by email at least fourteen days before they apply, and continued use after that date constitutes acceptance.
Where to reach us
- Kachingo customer support — 24/7 live chat and email through the Help Centre
- Kachingo Payments and Verification desk — for withdrawal holds, document queries, and dormancy reactivation
- UK Gambling Commission — gamblingcommission.gov.uk, where Kachingo's licence status can be verified